Privacy Policy

At Daff’O’Dils Designer Boutique, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or place an order.

By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Full name
  • Contact number
  • Email address
  • Billing and delivery address
  • Product and order details
  • Size and measurement information when stitching services are requested
  • Payment and transaction details
  • Information provided through customer enquiries, WhatsApp, email, or other communication channels
  • Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you use our website, such as browser type, device information, IP address, pages visited, and website usage information.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange delivery and shipping
  • Provide stitching, tailoring, and customization services
  • Process payments and refunds
  • Communicate with you about your orders
  • Respond to enquiries and customer-service requests
  • Provide order updates and delivery information
  • Improve our products, services, and website
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal and regulatory requirements

We will only use personal information for legitimate business purposes or as otherwise permitted or required by applicable law.

3. Payment Information

Payments may be processed through third-party payment providers.

Daff’O’Dils s Designer Boutique may receive transaction-related information necessary to confirm and manage your payment, but we generally do not store complete payment card details on our own systems.

Payment providers may have their own privacy policies and terms governing how payment information is processed.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Courier and delivery companies
  • Payment processors
  • Website hosting and technology providers
  • IT and service providers
  • Professional advisers where necessary
  • Government authorities or law-enforcement agencies where legally required

We only share information that is reasonably necessary for the relevant purpose.

5. Cookies & Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, and provide a better browsing experience.

Some third-party services used on our website may also use cookies or similar technologies.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing Communications

Where permitted by applicable law and where you have provided the necessary consent, we may send you information about:

  • New collections
  • Special offers
  • Discounts
  • Promotions
  • Boutique updates
  • Other products or services

You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option where available.

7. WhatsApp & Other Communications

If you contact Daff’O’Dils s Designer Boutique through WhatsApp, social media, email, phone, or other communication platforms, information shared through those platforms may also be subject to the privacy policies of the respective service providers.

We recommend that customers avoid sending unnecessary sensitive or confidential information through messaging platforms.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, legal, tax, dispute-resolution, and other legitimate business requirements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

10. Children's Privacy

Our website and services are not intentional